The first two days of a dispute often shape everything that follows. Decisions made in a hurry, or not made at all, can limit your options long before anyone files a claim.

A calm, organized response protects your position, your relationships and your budget.

1. Protect the Evidence

Once a dispute is likely, you have a duty to keep relevant documents. Pause any automatic deletion of email and messages, and tell key staff what they must keep.

2. Take Stock Before You Respond

Resist the urge to reply immediately. Gather the facts first, and consider these questions:

• What does the contract say about notice, deadlines and dispute procedures?Who has spoken to the other side, and what was said?

• Which documents and communications are most important?What outcome would be acceptable to the business?

• Does your insurance policy require notice of the claim?Who inside the company should speak for you from now on?

Speaking with a lawyer early costs far less than repairing the damage of a hasty reply. A short, structured review in the first days gives you a clear view of the risks, the options and the likely cost of each path.